›My camera is not working properly. What can I do?
If your camera is still under warranty then we’ll fix it free of charge under any condition. If you are outside of the warranty period, you will be charged an initial HKD300 checking fee [check conversion rates for an estimate in your local currency].
›How much do I need to pay for each part?
After we have received the initial checking fee, we will assess the camera and give you a precise cost on the repair within 1 week. The HKD300 checking fee will be deducted from the total cost of the repair (so you will not be overcharged).
›Can I ship my camera to MiNT for repair?
Sure! We’re always happy to help. Before you do so, contact us via email
. Include the following:
- Camera type
- Problems the camera is experiencing
- Photos of the pictures taken by the camera (illustrating the problem).
- Photos of the camera itself to get an idea of the overall condition.
We will give you detailed instructions in our response.
DO NOT MAIL THE CAMERA UNTIL YOU HAVE RECEIVED OUR INSTRUCTIONS.
›How long does it take to repair my camera?
Usually, it takes 1 week to complete repairs but this is depends on the issues and volume of repair requests we receive for different cameras. In some cases, it can take 2 weeks. You will be informed before we open up your camera. All fixed cameras will have a one month warranty on the repaired parts.